This policy governs all service orders placed through SellCodeApp's Services marketplace. It applies to both buyers and sellers and outlines the rules around order placement, cancellation, completion, disputes, and seller performance.
By placing or accepting a service order on SellCodeApp, both buyers and sellers agree to the terms set out in this policy. Please read carefully before engaging in any service transaction.
Buyers who cancel after placing an order forfeit 20% of the order value.
If the seller cancels, the buyer receives a full 100% refund — no fees.
Orders auto-complete 3 days after the seller marks the work as done with no buyer response.
Buyers may open a dispute within 7 days of order completion. Admin decision is final.
A service order is created when a buyer selects a service listing and completes payment. Once payment is confirmed, the seller is notified and the order becomes active. Both parties are bound by the terms of this policy from the moment an order is placed.
Buyers are responsible for reviewing the service description, delivery timeframe, and scope of work published by the seller before placing an order. Placing an order constitutes acceptance of the service terms as described in the listing.
Cancellation rules differ depending on which party initiates the cancellation.
If a buyer cancels an order after it has been placed and accepted, 20% of the order value will be deducted. The remaining 80% will be refunded to the buyer's account.
If a seller cancels an order for any reason, the buyer receives a full 100% refund with no deductions or cancellation fees of any kind.
The 20% buyer cancellation fee exists to protect sellers from lost time and effort on work already begun. Buyers are strongly advised to review all service details carefully before placing an order.
If the seller has not completed and delivered the service within the delivery timeframe published on their listing, the buyer may cancel the order at no cost — the 20% cancellation fee does not apply in this case. A full 100% refund will be issued to the buyer automatically.
An order is considered complete under either of the following conditions:
The buyer reviews the delivered work and manually marks the order as complete.
Once the seller marks the order as delivered, the buyer has 3 days to respond. If no action is taken within 3 days, the order is automatically marked as complete and payment is released to the seller.
Buyers are responsible for reviewing delivered work promptly. If you have concerns about the delivery, raise a dispute before the 3-day auto-complete window closes. Once an order is marked as complete — either manually or automatically — the dispute window begins.
If a buyer is not satisfied with the completed service, they may open a formal dispute through SellCodeApp's support system. The following rules apply:
Disputes must be opened within 7 days of the order completion date — whether completed manually by the buyer or automatically after the 3-day window. Disputes submitted after 7 days will not be accepted.
If the admin rules in the buyer's favor, the buyer receives a full 100% refund of the order value.
If the admin rules in the seller's favor, the held payment is released to the seller in full.
Submitting a fraudulent or bad-faith dispute may result in account suspension. SellCodeApp reserves the right to penalize users who abuse the dispute system.
Sellers are fully responsible for completing and delivering their service within the delivery timeframe published on their listing. The published delivery time is a binding commitment to the buyer.
If a seller fails to deliver the completed service within the published timeframe:
SellCodeApp monitors seller cancellation rates on a monthly basis. If a seller's auto-cancelled or manually cancelled orders exceed 20% of total orders received in a given month, a withdrawal fee surcharge of 5% will be applied to that seller's withdrawals in the following month.
The 5% withdrawal surcharge is reviewed every month. It will be removed in the following month when the seller's order completion rate improves to 80% or above for that review month. Sellers are encouraged to monitor their completion rate from their dashboard to avoid ongoing penalties.
Repeated high cancellation rates may result in additional penalties including listing restrictions or account suspension, at SellCodeApp's discretion.
By listing a service on SellCodeApp, sellers commit to the following:
Buyers engaging with services on SellCodeApp agree to the following:
For questions about a service order, to open a dispute, or for any other services-related matter: