Important: SLA Guard is a module that runs inside Perfex CRM — not a standalone application. You need an existing install of Perfex — Powerful Open Source CRM to use it.
SLA Guard — the ticket SLA engine your Perfex CRM was missing
SLA Guard adds full SLA governance to Perfex CRM tickets: configurable policies, a real-time breach semaphore, automatic escalations with anti-spam cooldown, compliance reports exportable to CSV, and the unique “no-policy coverage” KPI that flags tickets that match no policy at all. Built native to Perfex 3.x, fully self-hosted, no external services, no recurring fees.
