Academy lms should be pre-installed in your server
Purchase noticeboard addon for academy lms from codecanyon
Download and install the addon to your academy lms portal
Create some support ticket categories
Students or instructors now can send tickets from their account panel
You can monitor all the incoming open tickets along with their priority status
Reply your users with appropriate answers in a single ticket thread
For commonly used replies or texts, you can save them in a macro and use them instantly without typing
Thus your users get a professional customer support and your course website service becomes world class
